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Verdique

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Help & Answers

Frequently Asked Questions

Find answers to every question about shipping, the lamp, gifting, and your order.

Shipping & Delivery

1. Where do you ship?+

We ship worldwide, including Germany, the rest of the EU, the UK, and the US. If your country is not on the list at checkout, contact our support team and we will check if we can help.

2. Is shipping free?+

Yes. Free tracked shipping is included in the price, so what you see at checkout is what you pay.

3. How long does delivery take?+

Orders are processed in 1 to 3 business days, and delivery takes about 5 to 9 business days to Germany and the EU (7 to 12 business days for international orders). Times vary by country, and your estimate is shown at checkout.

4. What is the last order date for Christmas?+

For Germany and the EU, we recommend ordering by December 15 to give your parcel a fair chance of arriving in time. We cannot guarantee delivery by a specific date, so please order early.

5. Can I get express shipping?+

Not at the moment. We only offer standard tracked shipping to keep shipping free worldwide.

6. Will I get a tracking number?+

Yes. You will receive an email with your tracking link as soon as your order ships. Tracking can take a day or two to show updates after dispatch.

7. My tracking has not updated. Is something wrong?+

It is common for tracking to pause for a few days while a parcel travels between transit hubs. If there is no movement for 7 days, email our support team with your order number and we will look into it immediately.

8. Will I have to pay customs or import fees?+

Prices include statutory VAT where required. For orders outside the EU, your destination country may charge import duties or taxes on delivery, which are separate from our price.

9. Can I change my address after ordering?+

Contact our support team right away. If your order has not shipped yet, we can update it.

About the Lamp

10. What is the Christmas Tree Projection Light?+

It is a small green tree shaped USB lamp with a bendable neck. It projects festive Christmas patterns onto walls and ceilings.

11. How many patterns does it have?+

It comes with 6 interchangeable pattern lenses (including snowflakes, trees, stars, and festive holiday motifs). You swap them easily to change the look.

12. How do I power it?+

Plug it into any standard USB port, like a laptop, a power bank, or a USB adapter. There is no setup or app required.

13. Does it come with a power adapter?+

The lamp uses a standard USB connection, so you can plug it into any phone charger, USB wall adapter, or power bank you already own.

14. Does it use batteries?+

No batteries needed. The lamp runs continuously via USB power, so you never have to replace or recharge batteries.

15. How big is it?+

About 17.5 x 8.5 x 5 cm and around 100 g, so it fits easily on a desk, a shelf, or a bedside table.

16. Where can I use it?+

It is made for indoor use in a bedroom, living room, kids room, or on a desk. Please do not use it outdoors.

17. How do I change the angle?+

The flexible neck bends 360 degrees, so you can aim the projection wherever you like.

18. What is it made of?+

High-grade ABS plastic and durable electronic LED projection parts.

Gifting & 2 Pack

19. Is it a good gift?+

Yes, it is a delightful gift for friends, family, colleagues, teachers, or Secret Santa.

20. What is in the 2 Pack Gift Set?+

Two complete lamps, each with 6 interchangeable lenses, so you can keep one and give one away. It costs less per lamp than buying two single lamps.

21. Does it come gift wrapped?+

It comes in neat individual packaging that is very easy to wrap in festive holiday paper or place in a gift bag.

22. Can I send it straight to someone else?+

Yes. Enter their address as the shipping address at checkout, and we will deliver it directly to their door.

Orders & Payment

23. Which payment methods do you accept?+

We accept Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. Payments are processed securely, and we never see your card details.

24. Can I cancel or change my order?+

Contact our support team right away. We can cancel or edit it before it ships, but once it is on its way we cannot stop dispatch.

25. Will I get an order confirmation?+

Yes, by email straight after you order. Check your spam folder if you do not see it within a few minutes.

Returns & Support

26. What is your return policy?+

You have 14 days from receiving your order to withdraw from your purchase under statutory EU consumer law. Contact our support team for step by step return guidance.

27. How do I return something?+

Contact our support team with your order number and we will explain the next steps. For damaged or defective items we cover return shipping; for change-of-mind returns the buyer covers return postage.

28. What if my lamp arrives damaged or does not work?+

Contact our support team within 14 days with your order number and a photo or short video. We will promptly offer a free replacement or a full refund.

29. How long do refunds take?+

Once we have approved a refund, it goes back to your original payment method immediately, and your bank usually takes 5 to 10 business days to credit your account.

30. How can I contact you, and how fast do you reply?+

Contact our customer care team anytime through our Contact page. We reply within 12 to 24 hours on weekdays.

Worldwide Delivery

Shipping & Delivery Policy

Transparent, reliable, and completely free tracked shipping on every holiday order.

Free Worldwide Delivery

We believe holiday shopping should be simple. Standard tracked shipping is included on every order worldwide with zero surprise fees at checkout.

1 to 3 Days Processing

Every lamp and lens set is carefully inspected, packed in protective holiday casing, and dispatched within 1 to 3 business days.

5 to 9 Days Delivery

Delivered via tracked courier service across Germany and the EU (7 to 12 business days for international orders outside Europe).

Christmas Cutoff: Dec 15

To give your parcel the best chance of arriving before Christmas morning, we recommend placing your orders by December 15.

Real-Time Tracking & Delivery Updates

As soon as your package leaves our fulfillment center, you will receive a shipping confirmation email containing your direct tracking link. Tracking links generally activate within 24 to 48 hours of dispatch.

Customs, Taxes & Address Updates

All orders delivered within the European Union include statutory VAT. For deliveries outside the EU, local customs charges or import taxes may occasionally apply. Need to modify your address? Contact us immediately after placing your order.

14-Day EU Guarantee

Refund & Returns Policy

We want you to be delighted with your holiday projection light. Enjoy our complete 14-day return and refund protection.

Step 1

Contact Support

Submit a return request via our Contact page within 14 days of receiving your package.

Step 2

Pack Lamp & Lenses

Place the tree lamp and its 6 pattern lenses safely back into their protective packaging.

Step 3

Fast Refund

Once received, your refund is credited back to your original payment method in 5 to 10 days.

14-Day Right of Withdrawal

Under statutory EU consumer law, you have the full right to cancel or return your purchase within 14 calendar days of delivery without stating any reason.

Damaged or Defective Guarantee

If your lamp arrives damaged from transit or has any fault, send us a photo or short video. We will immediately send a free replacement or 100% refund.

Return Shipping Costs

We cover all shipping costs for defective or wrong items. For standard change-of-mind returns, the customer covers standard tracked return postage.

Prompt Reimbursement

Refunds are initiated immediately upon approval back to your original payment method (Cards, PayPal, Apple Pay, Google Pay).

Our Story

About Verdique

Bringing the cozy, enchanting glow of Christmas into homes of all sizes across the world.

Verdique was created with one simple holiday wish: to make bringing the cozy, glowing wonder of Christmas into any room effortless, warm, and joyful.

For many families, setting up huge trees, untangling heavy wires, and finding floor space in cozy apartments can often feel like hard work rather than holiday relaxation. We wanted to design something pure, compact, and magical that anyone can enjoy in ten seconds.

That is how the Christmas Tree Projection Light was born. A cheerful little tree lamp with a flexible neck and interchangeable lenses that instantly fills ceilings, bedrooms, and living spaces with soft, festive patterns of snowflakes, stars, and holiday motifs.

Whether you are curling up with hot cocoa, reading bedtime holiday stories to your children, or surprising someone special with a sweet Secret Santa gift, our little tree is made to fill your home with warmth and wonder all season long.

Effortless Magic

No complicated setups, no bulky wires, and no batteries to buy. Just plug into any USB port and enjoy festive ceiling projections.

Quality Construction

Engineered with safe ABS materials, durable LED components, and a sturdy 360-degree bendable neck built for holiday seasons to come.

GDPR / DSGVO Compliant

Privacy Policy (Datenschutzerklärung)

Your privacy and data security are of the utmost importance to us.

Controller & Contact

Verdique Customer Operations, Germany. You can reach our dedicated data privacy officers anytime through our online customer contact portal.

Order Processing

We process your name, delivery address, email, and order details strictly to fulfill your purchase, dispatch parcels, and provide customer support (Art. 6(1)(b) GDPR).

Encrypted Payments

All payments are handled by certified level-1 PCI-DSS compliant providers (Shopify Payments, PayPal, Apple Pay). We never store payment card credentials.

Your GDPR Rights

You have the full right to request access, correction, restriction, data portability, or erasure of your personal data at any time free of charge.

Store Terms

Terms of Service (AGB)

General Terms and Conditions for online orders placed with Verdique.

1. Scope & Provider

These terms govern all orders placed through the Verdique online store. Contract language is English and German under EU consumer law.

2. Pricing & VAT

All prices listed on our product pages include statutory Value Added Tax (VAT). Standard worldwide tracked shipping is completely free.

3. Secure Checkout

We accept major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Contracts are formed once order confirmation is dispatched.

4. Warranty & Rights

Statutory European 2-year warranty protections apply to all purchases. Defective products will be replaced or refunded without delay.

Rechtliche Angaben

Impressum

Angaben gemäß § 5 DDG (Digitale-Dienste-Gesetz).

Verdique Store Operations

Standort: Holzweg 5, 56761, Deutschland
Kundenservice: Bitte nutzen Sie unser Kontaktformular für den schnellen Support rund um Ihre Bestellung.
EU-Streitschlichtung: Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit: https://ec.europa.eu/consumers/odr/. Wir sind nicht verpflichtet, an Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle teilzunehmen.

Customer Support

Contact Verdique Care

Have a question about tracking, lenses, or holiday gifting? We are here to help!

Rapid Response

Our dedicated support team replies to all inquiries within 12 to 24 hours on business days.

Order Lookup

Please include your order number in your message for instant tracking and shipment status lookups.

Join the Verdique Holiday List

Receive holiday shipping reminders, Secret Santa gift guides, and exclusive seasonal updates.

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Christmas Tree Projection Light 🎄 USB Festive Magic ✨

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